Is Software Work Routinized? Some empirical observations from Indian software industry

TitleIs Software Work Routinized? Some empirical observations from Indian software industry
Publication TypeJournal Article
Year of Publication2003
AuthorsP. Ilavarasan, V., and A. Kumar Sharma
Secondary TitleJournal of Systems and Software
Abstract

This paper tries to find out whether software work is routinized. Six major hypotheses about routinization of software work were derived from the available literature and verified empirically. Data was collected from two software firms in Bangalore (India) using a semi-structured interview schedule and the participatory observation method. Findings of the study are discussed under six broad categories: chameleonic division of work, team work, symmetric information, level playing field, barrierless career and distributed control. The study did not find support for any of the hypotheses and thus the study rejects the routinization thesis. Some possible reasons for why software work is hard to routinize are also given.

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